Worried about a neighbour – Pack

Worried about a neighbour who seems confused, is becoming isolated, is letting their home go or wanders at night? Make contact calmly and offer something small, without labels or diagnoses. With guidance on the right help in the UK, attention to your own limits and an incident diary. If you think someone is in immediate danger, call 999; for non-urgent concerns, contact the council’s adult social care team.

You’ll receive one clearly laid-out Word document, ready to download straight after purchase:

• Five example messages: a first message in three lengths (short, medium and detailed), a reminder and a final message, each on its own page.

• A guide to choosing and using the messages, with a clickable contents page.

• Background information, a brief overview of the rules in England and Wales, and sources.

• An incident diary to print or fill in, with a worked example. Prefer Excel? A link in the document lets you download an Excel version.

Choose the first message that suits your situation and fill in your own details. The follow-up messages include versions for no reply, ongoing concerns or only a temporary improvement.

Open the document in Word or any program that supports Word files. The text to send is always shown in a green box. Adapt the wording to your own situation before sending. This pack provides general information for England and Wales. It is not legal advice and cannot guarantee a reply or a change in the situation.