Shared or student house next door – Pack

Changing residents, voices and music late in the evening, bikes by the front door and rubbish in the hallway, and no obvious person to talk to? This pack helps you approach the residents of a shared house or HMO calmly, ask for one regular contact person and involve the landlord if needed. With guidance on HMO licensing, the council and an incident diary.

You’ll receive one clearly laid-out Word document, ready to download straight after purchase:

• Five example messages: a first message in three lengths (short, medium and detailed), a reminder and a final message, each on its own page.

• A guide to choosing and using the messages, with a clickable contents page.

• Background information, a brief overview of the rules in England and Wales, and sources.

• An incident diary to print or fill in, with a worked example. Prefer Excel? A link in the document lets you download an Excel version.

Choose the first message that suits your situation and fill in your own details. The follow-up messages include versions for no reply, no improvement or only a temporary improvement.

Open the document in Word or any program that supports Word files. The text to send is always shown in a green box. Adapt the wording to your own situation before sending. This pack provides general information for England and Wales. It is not legal advice and cannot guarantee that the problem will stop.