Shared or student house next door — Pack

Changing residents, voices and music late in the evening, bikes by the front door and rubbish in the hallway, and nobody who feels like the person to talk to? This pack helps you approach the residents of a shared house or HMO calmly, ask for one regular contact person and involve the landlord if needed. With guidance on HMO licensing, the council and a log.

You receive one clear Word document that you can open straight away:

• Five sample messages: a first message in three lengths (short, medium and detailed), a reminder and a third message, each on its own page.

• A guide to choosing a message and instructions for use, with a clickable table of contents.

• Background information and a brief legal overview for the UK.

• A log to print or fill in, with an invented example. Prefer Excel? A link in the document lets you download an Excel version too.

Choose one suitable first message and fill in your own details. The follow-up messages include variants for no reply, no improvement or temporary improvement. General information for the UK; not individual legal advice.

Open the document in Word or another program that supports Word files. The text to send is always in a green box. Adapt the texts before you use them. The pack offers general information, not individual legal advice or a guarantee that the problem will stop.